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Dell Supports You While You Support Your Customers
Our technology is geared towards saving you money, but no product can do that
if it takes a huge amount of resources to maintain.
Dell gets around that with our unique support methodology.
- We monitor your platform 7x24 using our own technology, so we
instantly know if you have a problem.
- We address issues or answer questions that you may have and
work with our Quality Assurance and Engineering departments to
identify and resolve any issues with the product.
- In terms of active support, we have two levels depending on your needs.
- Standard – Email and phone technical support with a response time of two
hours, Mon-Fri, 8am-8pm (ET), except for U.S. holidays.
- Priority – Email and phone technical support with a response time of
30 minutes, 24x7x365.
- We handle all upgrades, patches, and maintenance for you, so you don’t need a
dedicated system administrator.
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