Dell Remote Monitoring

There is a fundamental transition underway in the acquisition, implementation and use of technology. In the marketplace it is now possible to purchase Managed Infrastructure Services, Software as a Service, Hardware as a Service, and many forms of other solutions based on end user needs. This has created a great momentum in the marketplace as the various goals of the manufacturers, telcos, distributors, VARs, and systems integrators begin to collide in an effort to capture the best model for delivering technology.

The stimulus for these changes can be found in the end user desire to decrease cost and manage risk by leveraging outside expertise. This fundamental shift in buying habits of the end user demands that organizations selling technology solutions into these markets stop and evaluate their business and technology strategies.

Our experience shows that there are common themes among organizations that are successfully making the transition from the traditional VAR and Reseller business model to the new model of service delivery. This paper will focus on the technical imperatives for the successful delivery of managed services – operational requirements and platform selection.

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